General support
Questions about app usage, simulated portfolios, lesson access, or interface issues.
Email: [email protected]
Contact
Reach the XORQPLUS team for support, legal requests, or partnership questions.
We keep contact paths specific so users can get the right answer faster. If your request relates to privacy or legal matters, use the dedicated mailbox so the review can be routed correctly.
Response guide
Simple routing for common requests.
XORQPLUS is an education-focused product. Most user questions are about simulations, content clarity, data display, or account support rather than money movement, because no real-money trading functionality is provided.
Support hours: Monday to Friday, 09:00 to 18:00 UTC. Average reply target: within 2 business days.
Privacy requests
Questions about personal data, deletion requests, or privacy policy interpretation.
Email: [email protected]
Legal notices
Terms, intellectual property concerns, or formal legal correspondence.
Email: [email protected]
Partnerships
Educational collaborations, media requests, or product presentation inquiries.
Email: [email protected]
Before you write
Helpful details to include.
Please include your device type, app version, region, and a short description of what you expected to happen. If your question involves simulated orders or portfolio behavior, add the asset name and approximate time of the event.
Product boundaries
What support can and cannot help with.
Support can explain how the simulation works, where lessons and news appear, and how product settings behave. Support cannot provide financial advice or assist with deposits, withdrawals, or custody because those functions are not part of XORQPLUS.